The non receipt of electronic data
of a particular Parcel COD article at a delivery post office is largely
either due to operational errors or error in R Net Communication.
Precisely there are 06 parameters which need to be checked specifically
before arriving at probable reason for non receipt of electronic data of
any Parcel COD article at a delivery PO and further diagnosis of the
issue. All these 06 parameters along with relevant details are listed
below.
It is requested to check each of these 06 Parameters to ensure that it
satisfies the desired status, before raising the issue with the CEPT
Support Desk. Do mention the actual status against each of the 06 parameters while raising any issue of non receipt of electronic data with CEPT to enable us to ensure speedy disposal of the case.
Note: After receiving the Request Resend option by the
Postman Supervisor, the Central Server may take some time to honor the
request depending upon the load on the Central Server and hence please
wait for at least 02 Hrs, run the R Net Communication and check.
Solution Number 01: Office properly upgraded to Meghdoot version 7.9.1
but reflecting as Not Upgraded in Parcel Net MIS Report Office Not
Upgraded to version 7.9.1
After upgradation of office, version update files are generated
automatically and are communicated to Central Server through R Net
Communication which in turn updates the MIS Report. However in the
instant cases it seems there might have been some issues in the
transmission of version update files to the central server through R Net
communication after upgradation of office with update 7.9.1. Therefore
in order to re-generate the version update files internally, please run
the scripts kept at the location mentioned below using Meghdoot Script
Tool after taking backup of counter database. Thereafter run the R Net
Communication. After some time please check the MIS Report for
confirmation.
There are 02 Script Files kept at the location mentioned above:
1. Counter23042014.exl: For upgradation of Despatch to 7.9.1 & Point of sale to 7.91.
2. Postman&Rnetcommunication_versionupdate7.9.1.exl: For upgradation of Postman to 7.9.1 & R Net Communication to 7.9.1
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